Question: What does the unit do?
Answer:
a. It prevents the formation of hard water scale in water heaters & pipes
b. It will stop the formation of hard water scale on shower doors & fixtures.
c. It will prevent hard water "bathtub ring" and allow the use of less soap and detergent.
d. It reduces chlorine, chlorine by-products and VOC's improve quality, taste and odor.
e. Controls the growth of bacteria and other microorganisms.
f. Heavy metals such as lead are significantly reduced.
Question: This sounds like a combination water softener and carbon filter. Is this true?
It is very similar, but provides a much longer life and has no maintenance.
Question: What are some of these features?
First, it is all done in one space saving tank that measures under 55" high and only
takes up a circle of one-foot diameter on the floor. Second, there are no regeneration
chemicals like salt used at all.
Question: Does a regular softener use a lot of salt?
It depends on the hardness of the water and also the number of people in the home. Based on the averages the savings would be over 700 pounds of salt a year. That's $75-$100 a year or almost a $1,000 over the 10 year life of a softener. Not to mention the back braking job of lugging all of that salt.
Question: Are there other advantages?
Yes, A big one is that this unit NEVER regenerates so there is never water discharged down the drain. The unit has no valve mechanism and thus no need for electricity. With no valve there are no moving parts so service is eliminated.
Question: Do regular water softeners waste a lot of water?
Again it depends on the water hardness, softener design, and the family size. But the average would be about 10,000 gallons a year.
Question: It sounds like this unit is very friendly to the environment. Is this true?
Yes it is. Also in many parts of the US there is legislation pending to stop the discharge of the salt into municipal sewers. You can imagine the problems that would be caused by hundreds or thousands of softeners in a single city.
Question: How does the hard water conditioner work?
The scale prevention process is quite easy. We use a patented magnetic RWE Conditioner to affect the calcium (hardness) of the water from a dissolved material to sub microscopic particles that wash through the plumbing system without being able to adhere themselves to the pipes or heaters. In this form they will not react with soaps or detergents either. We use several RWE Conditioner rings in a row inside the tank as well as an additional set for after the water heater.
Question: Will the TWFS reduce hard water spots?
Yes, but will not completely remove (neither will a traditional salt softener). When water dries, it may leave a trace residue of the softened Calcium. Simply take a damp cloth and wipe to a shine, no need to scrub as with traditional hard water spots.
Question: What about the chlorine removal?
The material we employ (KDF) uses a process that turns the chlorine to harmless zinc chloride.
Question: Will the water test soft?
No. A test for hardness in actuality is a test for the presence of "hard" minerals. Remember that the Calcium and Magnesium remain in the water but in an altered form without the properties of hard minerals.
Question: I thought all equipment had to have a valve. Why not yours?
Because we have a constant upward flow path that keeps the filter media always moving and not packing down and collecting dirt.
Question: Can this unit be used on all water supplies?
NO, but we estimate that 90% of all municipal water supplies can be treated with very good results. This is not recommended for use on a private well.
Question: Am I correct in summarizing by saying that this unit uses no chemicals, has no valve, has no moving parts uses no electricity, discharges no water down the drain, will prevent the problems of hard water and will stop chlorine taste & odor for 10 years or More?
YES!
Question: Is there anything special about the water from this unit compared to water that has gone through a salt using softener?
Yes. First, there will not be the slippery feel on your skin when you shower or bathe. This feel comes from the sodium reacting with your body oils. Secondly, we add nothing to the water such as sodium mentioned previously. This could be important to someone on a low sodium diet.
Question: Does the water affect plants in any way?
There is an unusual phenomenon that takes place. The surface tension of the water is reduced. This is often referred to as making the water "wetter". It simply means that the water can penetrate a plant more effectively and deeper so that the plants are more hardy and grow better. With a standard salt type softener, that water is actually harmful to plants.
Question: Is this a brand new technology, or has there been some experience in actual use?
This patented hard-water conditioning process has been in use since 1964. We are one of the very first companies to combine this with long lasting KDF filtration.
Question: Has the performance been reliable?
YES! WE have fewer than 1/2% field problems and without exception they resulted from situations where the units were placed on water supplies that were outside of the limits that have been established through testing.
Question: Are there any general guidelines that can be used on the water chemistry where the use of this unit would be o.k.?
This system is designed for use on city water, a pH of 7.5 or less works best. If installed on private well or other untreated source, there must be no iron, manganese or sulfur present. If present, it should be pre-treated with a PuriTec iron/sulfur system.
